Privacy Policy - superbook247

Effective Date: 15/01/2025

1. Introduction

At superbook247, we prioritize your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and share your data when you interact with our platform. By using our website or app, you agree to the terms of this Privacy Policy.

2. Information We Collect

2.1 Personal Information
- Name: Collected during account registration or lead form submission.
- Phone Number: Used to send app download links and provide important updates.
- Email Address (optional): For communication purposes.
2.2 Non-Personal Information
- Device details (e.g., operating system, browser type).
- IP address and geographic location.
- Usage data (e.g., pages visited, time spent on the platform).
2.3 Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience, analyze website traffic, and improve our services. For more details, refer to the Cookies Policy below.

3. How We Use Your Information

Provide and improve our services.
Send app download links and important notifications.
Respond to your inquiries and provide customer support.
Analyze user behavior to enhance platform performance.
Ensure compliance with legal and regulatory obligations.

4. Sharing Your Information

4.1 With Service Providers: We work with trusted third-party vendors who assist in delivering our services (e.g., SMS gateways for download links).
4.2 For Legal Compliance: We may disclose your information to comply with applicable laws, regulations, or legal processes.
4.3 Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the new entity.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer needed, we securely delete or anonymize it.

6. Data Security

We implement robust security measures to protect your data from unauthorized access, alteration, disclosure, or destruction, including:

Encryption: Data in transit is encrypted using secure protocols.
Access Control: Only authorized personnel have access to your data.
Regular Monitoring: We conduct regular audits to identify and address vulnerabilities.

While we strive to protect your information, no system is completely secure. Use our platform at your own risk.

7. Your Rights

You have the following rights regarding your personal data:

Access: Request a copy of the data we hold about you.
Correction: Update or correct inaccuracies in your information.
Deletion: Request the deletion of your data, subject to legal obligations.
Opt-Out: Withdraw consent for specific data uses, such as marketing communications.

To exercise these rights, contact us at [email protected].

8. Cookies Policy

We use cookies to improve functionality and personalize your experience.

8.1 Types of Cookies

Essential Cookies: Necessary for platform functionality.
Performance Cookies: Help us analyze platform usage.
Preference Cookies: Store your preferences for future visits.

8.2 Managing Cookies

You can manage or disable cookies through your browser settings. However, doing so may limit certain features of our platform.

9. Responsible Data Practices

We adhere to ethical data practices and comply with Indian data protection laws. Your data will never be used in ways that violate your trust.

10. Third-Party Services

We may use third-party tools like analytics software or SMS gateways. These tools are governed by their own privacy policies, and we encourage you to review them for more details.

11. International Data Transfers

If your data is processed outside India by one of our service providers, we ensure it is handled in compliance with applicable data protection laws and secure practices.

12. Data Breach Notification

In the unlikely event of a data breach, we will:

Notify affected users promptly.
Provide details of the breach and steps being taken to resolve it.
Offer guidance on how to protect your information moving forward.

13. Grievance Redressal

If you have any concerns or complaints about our data practices, you may contact our Grievance Officer:

Name: Abbey Singh
Email: [email protected]
Phone: +91-858885667

We will respond to your inquiries within [7 business days].

14. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Significant changes will be communicated to users, and the updated policy will be published on this page. Continued use of our platform indicates acceptance of the updated terms.

15. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: [email protected]